LAST UPDATED December 2023

Chameli Spa Ajman is committed to protecting and respecting your privacy. Please read this Privacy Policy (the Policy) carefully as it contains important information about how we will use and treat your personal data. By visiting www.chamelispaajman.com (“Our Website”) you are accepting and consenting to the practices described in this policy.

FOR CUSTOMERS AND VISITORS TO OUR SITE

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on Our Website, on our booking tool, or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use Our Website or partner portal, subscribe to our service, use Our Booking Services, when you report a problem with Our Website or contact us for any other reason. This may include your name, date of birth, gender, address of where the Massage will be provided, email address, phone number and payment card information. It will also include any further information that you provide in relation to your booking, either to us or to your Independent Partner (and this may include information about your health).
Information we collect about you. With regard to each of your visits to Our Website or use of our booking tool, we may automatically collect the following information:
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet; your login information; browser type, version, country and language; time zone setting; browser plug-in types and versions; operating system and platform;
- Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from Our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Device Information : Each time you use Our Website we may also collect information about your device. This may include information on the type of mobile device that you are using and its unique device identifier (for example, the IMEI number, the device's mobile phone number, the MAC address of the device's wireless network interface or push ID), the mobile operating system that you are using and mobile network information.
Information we receive from other sources. Client Consultation Forms – Prior to your Massage you will be asked to complete a Client Consultation Form in which you will be asked for details of any medical conditions. We will store these on behalf of the Independent Partners.
- Partners' Notes - The Independent Partners may make notes during the Massage. These notes will record information that you give the Independent Partner and the Independent Partner's observations, e.g. whether there are any pets at the premises and whether you experienced any discomfort during the Massage. If any of this information include details of your physical or mental health, or any other sensitive data, you will be asked for your explicit consent. We will store these notes and may make them available to other Independent Partners that you choose to book through our Booking Service.
- We work closely with third parties (including, for example, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers) and may receive information about you from them.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

To carry out our obligations arising from our Booking Services that you request from us;
To store and share the Partners Notes. These may be shared with other Independent Partners that you choose to book.
To store the Client Consultation Forms on behalf of the Independent Partners
To notify you about changes to our Booking Service that may affect you;
To ensure that content from Our Site is presented in the most effective manner for you and for your computer or device;
To improve our services;
To measure or understand the effectiveness of our advertising to you and others, and to deliver relevant advertising to you;
To contact you and make suggestions and recommendations to you about Massage that may interest you or them by email, ‘ phone, SMS, mail, or via our websites
To remind you of your appointments;
For administration and internal operations, including troubleshooting, data analysis, data security, testing, research, statistical and survey purposes;

DISCLOSURE OF YOUR INFORMATION

We also provide your information to selected third parties including:

Suppliers for the performance of any contract we enter into with them or you.
Analytics and search engine providers that assist us in the improvement and optimisation of Our Website.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Chameli Spa Ajman or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation
To enforce or apply our terms of use and other agreements; or
To protect the rights, property, or safety of Chameli Spa Ajman, the Independent Partners or others.
To law enforcement agencies and regulators in connection with their investigations
This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

SECURITY

We use appropriate technical and organisational safeguards to protect your data. However you should be aware that the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS

Marketing - You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes and ask for your consent.

Access to Information and other rights – you have the right to ask to see the information which Chameli Spa in Ajman holds about you and why. If you want to see the information we hold about you then you must ask for the information in writing and give your full name and address. You should send your request to the below contact details.

CONTACT

Chameli Spa Ajman
Al Ittihad Street
Al Rashidiya 2
Near Falcon Towers
2nd Floor - عجمان
United Arab Emirates
Phone Number: 0529874384